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The layers

Reading, acting, human-proxy, adversarial. How each layer behaves, how it shows up on a channel, and how it gets labelled.

  1. Layers24 Sep 2026The third kind of caller: a person on the line, an agent on the briefMuse's first calls were placed by people reading an assistant's script. A phone label that stops at bot or human cannot describe that caller, so ours does not stop there.4 min

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