Research
Notes from the front desk.
Field notes, the layers, the channels and the standards — working notes from the front desk, written as the instruments report.
Field notes
What changed this week for anyone who answers a phone, a chat or a form. Launches, blocks, disclosures and what they mean for the front desk.
3 notesThe layers
Reading, acting, human-proxy, adversarial. How each layer behaves, how it shows up on a channel, and how it gets labelled.
1 noteThe channels
Phone, web, chat and forms — what each one can carry, what it cannot, and what an instrument on it reads.
1 noteStandards
The open standards that already answer part of the question — agent identity, call attestation, mandates, challenges — read closely.
1 noteLatest